Returns, Warranties & Shipping

    Returns

    dewit garden tools being forgedSatisfaction Guarantee + Free Returns

    We want you to love your new tools and know that it can be a bit awkward buying a tool online, without holding it in your own hands.

    That said, we offer a 30 day money back guarantee on all unused tools.

    Return shipping on unused tools is free.

    If the tool is not what you expected, send an email to [email protected] requesting a return, and we will email you a return label.

    You'll receive a full refund or store credit, your choice.

    If you use the tool and find it's not working for you, please give us a call or write an email with the trouble.

    Sometimes adjusting either the tool or your technique can solve the problem.

    If not, we can take the tool back with a 10% restocking fee. Shipping in this case would be your responsibility.

    Warranties

    Warranties

    Amman Hula Hoes carry a one year warranty on head and handle.

    Bahco pruning tools carry a lifetime warranty against defects.  From time to time customers do receive pruners that feel a little off and don't cut as well as expected.  Please contact us if this happens to you!

    Clarington Forge Tools carry a full lifetime warranty on metal parts, and a one year warranty on wooden handles.

    Dewit Garden Tools carry a full lifetime warranty on both metal parts and wooden handles.

    The Magna Grecia Hoe carries a one year warranty on head and handle.

    All SHW Garden Tools carry a one year warranty on head and handle.

    Tool Handle Details  

    If a handle breaks cleanly without splintering, the handle was defective.   You would receive a free replacement within the first year.

    If a handle breaks with splinters, than the cause was over use, and there is no warranty coverage.

    Shipping

    Eco Enclose Packing Materials

    Recycled and Biodegradable Packaging

    We ensure your tools arrive in good order using recycled and biodegradable packing materials from Ecoenclose.

    All in-box packaging materials are either re-used from other shipments or are compostable and/or recyclable.

    Even the packing tape is 100% plant based and biodegradable.

    Domestic Shipping

    Our cart automatically calculates shipping costs based on the weight and dimensions of your item(s).

    Smaller packages generally ship US Postal Service, while larger items will go either Fed Ex or US Postal Service.  You'll have a choice at checkout.

    Occasionally, we'll ship using a different carrier than the one you select at checkout.  We do this when we find a faster and or less costly option.  In these circumstances, we'll refund you any difference.

    If you require a certain carrier because of your address, please leave us a note on the checkout page with details.

    International Shipping

    We can ship internationally.  For long handled tools, it generally makes sense to ship the head only, as the long handles add considerably to the shipping cost.

    Send us an email, and we will get a custom shipping quote based on the item and your location.

    We aim to get your tools out asap, and ship within 2-3 business days.